SEAP - Solution Escalation Action Plan
SureSEAPsm
As with all DataPipe services, SureSEAPsm is customized to meet the specific needs of your business. We will work with you to determine the optimal processes for maximum uptime.
A complete, regularly reviewed and updated SEAP can serve as an excellent blueprint for our support team to follow in order to ensure that any issues are addressed in accordance with your expectations.
Your SEAP (Solution Escalation Action Plan) is client-prioritized. In the event of an issue with your solution, the SEAP is already in place with your instructions for:
- Contacts to be notified
- Escalation contacts
- Specific instructions for how you would prefer us to handle incidents
- The services you would like us to monitor
- What actions to take if a service fails