Platform as a Service Datapipe Platform as a Service Solutions provide a support model and associated infrastructure that is designed in accordance with ITIL best practices.
Support Model Strategy and Deployment Datapipe Platform as a Service Solutions provide strategic direction, support model recommendations and templates to include core processes, procedures, and best support practices. Platform Datapipe provides hosted platforms for Systems Integrators. Platforms are typically sized and developed in accordance with best practices as dictated by the Independent Software Vendor (ISV). Key components of Datapipe's Platform as a Service Solution are monitoring, escalation, trouble ticketing and joint resolution of issues as well as performance analytics. Key Components and Services
- Fully managed platform
- 24x7x365 support
- Assigned Account Manager
- Database Administration
- Patch Management
- Performance tuning and optimization
- Monitoring, escalation and break fix
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- Trouble ticketing system
- Change Control
- Reporting
- Platform support for recurring development cycle
- Quarterly strategy reviews
- Load testing and performance analysis
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